Last updated 2026-10-24.
Paid plans are sold and invoiced by Niko yhtiöt Oy. To request a refund, contact us (details in the Terms & Conditions).
If you are not satisfied, you can request a full refund of your first paid period (including the Pilot) within 14 days of the invoice date, no reasons required. If the invoice is not paid yet, we cancel it with a credit note instead. The access ends at the same time.
Nothing renews automatically, so you are never charged for a period you did not order. A further period is refunded in full if you request it within 7 days of its start and no repairs or conversions were run during it.
If the paid Service was unavailable or did not work as described for a substantial part of a billing period, tell us and we will refund the period or part of it. This does not depend on the time limits above.
If the corrected file does not remove the errors we showed before payment, or the download does not work, write to us within 14 days of the payment: we repair the file by hand or refund the full price to your card.
If the fixed PDF does not show the veraPDF PDF/UA-1 result we showed before payment (the same failed rules fixed, the same number remaining), or the download does not work, write to us within 14 days of the payment: we fix the file by hand or refund the full price to your card. Rules that we listed as remaining before payment are not a reason for a refund.
Validation and the rule reference are free; no payment, no refund.
Paid plans are sold to businesses only. Nothing in this policy limits rights that a consumer has under mandatory law.
Refunds are paid by bank transfer to the account you tell us (card payments: back to the same card), usually within 5 business days, and documented with a credit note.